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Automated Collection Questions & Answers |
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Automated collection is a system where garbage containers are emptied using a mechanical arm on the garbage truck, instead of workers lifting and emptying cans by hand. Back to the Top How will it work? Each home will be supplied with a specially designed wheeled container for garbage and yard trimmings. On collection day, residents must ensure that the containers are set out in their proper location in the lane or street. The City then empties the containers using trucks equipped with mechanical arms.
Back to the Top How do I use my garbage cart?
Why change from the existing manual system? Service Improvements and Convenience Residents are no longer required to buy large bags or cans.Reduced Injuries Automated collection eliminates manual loading of refuse, thus reducing job-related injuries to the collectors as well as reducing WCB premiums to the City.Environmental Benefits The new containers result in less litter in lanes and streets. Lids always remain on the container. Back to the Top All regular household garbage may be placed inside the carts. Anything that is placed inside the cart must be able to fall freely when dumped. All garbage must be bagged and tree branches bundled to prevent wind scatter when dumping.
The City may decide not to pick up a cart that includes these materials. Residents are encouraged to take advantage of the current recycling options available to them to reduce the amount of garbage they need to place at the curb. For more information on current options call the City Engineering Department 694-4448. For residents with rear land automated collection the cart may be left on the power pole/box side as long as it is kept back from the roadway. The cart must be placed with the wheels against, or as close as possible, to the curb by 6:00 a.m. Don’t place the cart on the sidewalk.
If there are snow banks along the curb, the cart can be placed out from the curb a little further. Don't place the cart on a snow bank.  The cart should be no closer than three feet (0.9 meters) from any obstacle or parked car. 
If you live in a cul-de-sac, always arrange the carts from the centre of the circle towards the main street. The carts must all face the same direction and be spaced a minimum of three feet (0.9 meters) apart
Back to the Top Every cart is serial numbered and electronically tagged so carts can be traced to each house address. Cart problems associated with normal wear and tear will be repaired by the City. However any carts that are stolen or damaged through neglect or misuse will be replaced at the property owners' expense. Contact the City Engineering Department at 694-4448. The City will assess the situation and make arrangements for you to receive a replacement or repair free of charge. Residents are responsible for routine maintenance including keeping the carts clean, removing the carts from the street after collection and storing the carts in a safe place. Residents with rear lane collection are not required to remove the carts from the lane. Back to the TopMy family generates more rubbish than will fit in the automated cart. Can I get another? Residents are encouraged to take advantage of the current recycling options available to them to reduce the amount of garbage they need to place at the curb. More information on recycling options can be found at Recycling or telephone 694-4448. Back to the Top What about extra garbage bags? Only garbage that is inside the container with the lid completely closed will be collected. Alternatively, garbage can be disposed of at the Landfill. Back to the Top If my cart is full, can I use my neighbour’s? Individual rollout carts are for the use of the assigned households. Talk to your neighbour before placing any garbage in your neighbours cart. Can I refill my cart with excess rubbish and push it across the street to have it emptied a second time when the garbage truck returns to service neighbours on the other side? Strictly speaking, a driver is required to empty a cart only once each collection day. Second pickups could drastically lengthen a driver's work day when refuse volume is large, as it is during the Thanksgiving/Christmas/New Year's holidays and during the middle of summer. You must hold the excess until the next collection day. There are also recycling and disposal alternatives to be considered to reduce the amount of excess. Back to the Top I put my garbage out at the proper time, but it wasn't collected. What do I do now? Check the rubbish container for our tag. It may have been blocked by a parked car, too bulky or heavy, or uncollectible for some other reason; the tag will explain why it wasn't collected. Improperly prepared or inaccessible refuse will be picked up on your next collection day, when the reason for non-collection has been corrected. If extreme weather occurs or if trucks experience mechanical failures, the City may have a difficult time meeting the collection schedule. Should the temperature dip below -35 degrees on your pick-up day, City trucks may have a difficult time meeting the collection schedule. If there is no tag, simply leave your garbage cart out until it is collected. If you have any questions please call the Engineering Department 694-4448. Back to the Top What happens when it gets really cold? Should the temperature dip below –35 degrees C on your pick-up day, City trucks may have a difficult time meeting the collection schedule. Should this occur, simply leave your garbage cart out until it is collected . Back to the Top Back to Sanitation Home Page |
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